http://info.pcg-usa.com/customer-experience-management/

CUSTOMER EXPERIENCE MANAGEMENT (CEM)

The competition for your customers' attention and time is fierce, and product or service quality alone is often not enough to remain competitive. Successful companies differentiate themselves by focusing on Customer Experience Management to provide a memorable and positive end-to-end buying experience by ensuring customers can access reasonable support in a timely manner and improving internal operational capabilities and efficiencies.

PCG has been helping organizations manage customer experience for over 20 years, bringing a wealth of experience and direction to your project.

EXPERTISE • CONSULTING • SERVICES • SOLUTIONS

Project Consulting Group’s (PCG) innovative outsourced DPO Program provides companies a cost-effective solution to maintaining GDPR compliance and ensuring personal information is protected.

Many companies do not have the internal capacity or subject matter expertise to address this critical GDPR requirement. PCG helps organizations achieve their compliance and data protection needs.

BUSINESS CONTINUITY MANAGEMENT

Contact us today to receive your complimentary discovery session

EXPERTISE • CONSULTING SERVICES • SOLUTIONS

Provide Top Talent

PCG employs subject matter experts and leaders across all areas of Customer Experience Management.

Deliver Tailored Approaches

Every organization has unique challenges and demands that require flexible service offerings.

PCG solutions balance people, processes and tools to help drive change and stakeholder alignment.

Drive Organizational Change

Inform & Advise

Coach the organization and the employees who carry out personal information processing of their GDPR obligations.
Monitor Compliance

Track compliance gaps and manage associated risks. Prioritize remediation activities including awareness campaigns, training, and implementations.
Oversee DPIAs

Provide advice where requested regarding data protection impact assessments and monitor performance.
Regulator Engagement

Act as the point of contact for the supervisory authority as needed.