BUSINESS CONTINUITY MANAGEMENT

An event that can impact your ability to continue business or service your customers is a risk that every company should be prepared for, and in many cases is a regulatory requirement of doing business. 

PCG has been providing business continuity and disaster recovery services for over 20 years and bring a wealth of experience and insights to the table.    

WHAT IS BUSINESS CONTINUITY MANAGEMENT?

EXPERTISE • CONSULTING • SERVICES • SOLUTIONS

The global threat environment has intensified resulting in business continuity, disaster recovery, crisis management, and emergency response becoming an area of focus for board of directors, executive leaders, clients, customers, and regulators.  This increased focus has resulted in greater maturity and heightened expectations around response, recovery, and communication capabilities.

Business continuity management identifies these potential threats and impacts to your business, creates the organizational resilience and recovery capabilities for an appropriate level of response, and safeguards the interests of your customers, employees, reputation, and value.   Potential threats include items such as natural disasters, technological failures, data breaches, human error, fire, terrorism, lawsuits, misconduct, acts of violence, labor action, or drop in share price.

There are multiple components encompassing a robust business continuity program, in addition to several ancillary items such as event/incident management, disaster recovery, crisis management, and emergency response. The terminology used within industries, by regulations, and across vendors is inconsistent at best, so we recommend focusing on the components rather than debating the nomenclature.  Below are the components.

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PCG provides business continuity management, incident management, disaster recovery, crisis management, and emergency response services to help companies create and execute those practices.  Our service offerings range from assessments and analysis to full program support and implementation.  We offer solution-based, project-based, deliverable-based, outsourced, and tailored service offerings.     

The unique PCG service model not only provides our clients with specific domain expertise, but also value-add benefits such as program and project management experience, thought leadership, technology agnostic viewpoints, pareto principle (80/20) approaches, risk-based prioritization concepts, return on investment consideration, uncompromising transparency, cross industry perspectives, research (Gartner) alliances, and 20-years of driving organizational change. 


We packaged some of the more common service offerings below, although PCG will provide a tailored service to meet your specific business needs.  These tailored offerings may cover one or more of the business continuity management or ancillary components such as business impact assessments, risk assessments, crisis management, or exercising.  If your need is related to business continuity management, or one of the ancillary components, we have you covered.   

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  • Monitor Compliance

    Track compliance gaps and manage associated risks. Prioritize remediation activities including awareness campaigns, training, and implementations.

  • Oversee DPIAs

    Provide advice where requested regarding data protection impact assessments and monitor performance.

  • Regulator Engagement

    Act as the point of contact for the supervisory authority as needed.

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An event that can impact your ability to continue business or service your customers is a risk that every company should be prepared for, and in many cases is a regulatory requirement of doing business. 

PCG has been providing business continuity and disaster recovery services for over 20 years and bring a wealth of experience and insights to the table. 


PCG provides business continuity management, incident management, disaster recovery, crisis management, and emergency response services to help companies create and execute upon those practices.  Our service offerings range from assessments and analysis to full program support and implementation.  We offer solution-based, project-based, deliverable-based, outsourced, and tailored service offerings.     

The unique PCG service model not only provides our clients with specific domain expertise, but also value-added benefits such as extensive program and project management experience, thought leadership mindsets, technology agnostic viewpoints, pareto principle (80/20) approaches, risk-based prioritization concepts, return on investment consideration, uncompromising transparency, cross industry perspectives, research (Gartner) alliances, and 20-years of driving organizational change. 


We have created packages with some of the more common service offerings, however PCG will provide a tailored service to meet your specific business needs if needed.  These tailored offerings may cover one or more of the business continuity management or ancillary components such as business impact assessments, risk assessments, crisis management, or exercising.  If your need is related to business continuity management, or one of the ancillary components, we have you covered.  

BUSINESS CONTINUITY MANAGEMENT

The global threat environment has intensified resulting in business continuity, disaster recovery, crisis management, and emergency response becoming an area of focus for board of directors, executive leaders, clients, customers, and regulators.  This increased focus has resulted in greater maturity and heightened expectations around response, recovery, and communication capabilities.

Business continuity management identifies these potential threats and impacts to your business, creates the organizational resilience and recovery capabilities for an appropriate level of response, and safeguards the interests of your customers, employees, reputation, and value.   Potential threats include items such as natural disasters, technological failures, data breaches, human error, fire, terrorism, lawsuits, misconduct, acts of violence, labor action, or drop in share price.

There are multiple components encompassing a robust business continuity program, in addition to several ancillary items such as event/incident management, disaster recovery, crisis management, and emergency response. The terminology used within industries, by regulations, and across vendors is inconsistent at best, so we recommend focusing on the components rather than debating the nomenclature.  Below are the components.

WHAT IS BCM?HOW CAN PCG HELP?

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BUSINESS CONTINUITY MANAGEMENT COMPONENTS

YOUR COMPLIMENTARY DISCOVERY SESSION INCLUDES:

Dedicated time with a PCG Business Continuity Management Expert

A review of your BCM current-state and desired future-state

A roadmap outlining your goals and strategies

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CALL NOW: 800-731-7153
800-731-7153

EXPERTISE • CONSULTING SERVICES • SOLUTIONS

CEO of a Global Manufacturing Company

PCG has done an excellent job at leading our multi-year project.

Manager at a Government Agency

PCG is very professional and has a broad range of abilities. They took great care to identify the help needed.

PCG did a tremendous job with our project. They built a strong rapport with the business owners, which helped create trust and confidence.

Manager at a Multinational Bank and Financial Services Company

- VP of an International Agricultural and Food Company

I wanted to reach out to PCG and say thank you for a job well done!

VP of Fortune 500 Bank

I can’t express how much I appreciate the leadership and guidance PCG provided to our program.

PCG was excellent in defining and implementing the framework that has helped provide significantly improved governance and transparency.

Director of Mid-Market National Retailer

Manager at a Fortune 500 Financial Services Company

I want to make sure to recognize the great work PCG did on the project, you have certainly surpassed my expectations.

Director at a National Insurance Corporation

You have no idea how nice it is to hand off something like this to someone you know will stay on top of it and communicate progress. Great job.

PCG has been a great partner to us and if we need consulting help, we reach out. Thanks!

National Health Insurance Company

Business Continuity Management Framework

The framework defining the organizational vision to ensure continued business function, in case of a disruptive event, through resilience, recovery, and contingency measures.  This includes management of policies, roadmaps, risk tolerance, awareness, legal considerations and regulatory requirements.

Compliance and Oversight

The structure and oversight that continually confirms compliance through monitoring, exception tracking, risk reporting, threat assessment, and response. This is typically managed through a governance committee with key business and information technology stakeholders.

Business Continuity Plan (BCP)

The plan that guides the response, resumption, recovery and contingency to restore operations, to a predefined service level, following a disruptive event.  The plan includes items such as the scope, reference artifacts, responsibilities, contacts, triggers, activities, and communication channels.

Business Impact Analysis (BIA)

The identification of how operational activities are impacted by a potential uncontrolled and non-specific disruptive event.  This includes defining service levels for Maximum Acceptable Outage (MAO), Recovery Time Objective (RTO), Recovery Point Objective (RPO), and Maximum Data Loss (MDL).

Risk Assessment (RA)

The process to identify the inherent risks that may cause a disruptive event. The assessment includes evaluating the likelihood and impact of the inherent risks as well as the controls and effectiveness to mitigate and address any residual risk.

Incident Management

The management and process for handling alerts and events that can lead to the loss of operations, services, or functions.  Incidents can escalate into a crisis or emergency, although incident management is typically broader in scope than only business continuity related activities.

Business Recovery

The planning and execution of proactive and reactive measures to maintain or resume business functions in the case of a disruptive event.  This is primarily focused around personnel, equipment, suppliers, facilities and supporting operations and will incorporate disaster recovery strategies.

Disaster Recovery

The planning and execution of proactive and reactive measures to maintain or recover information technology infrastructure, applications, and data following a disruptive event.  These practices coincide with a defined level of service identified during the business impact analysis and risk assessment.

Crisis Management

The management of an event with the goal of avoiding or minimizing damage to the organization's profitability, reputation, or capability to operate.  This covers the actual event but also plans to anticipate a crisis before it happens as well as managing the fallout once the dust has settled.

Emergency Response

The procedures for an unexpected event requiring immediate action due to the potential threat to human life or health, environments, or property.  This includes preparing to handle an emergency, responding safely to an emergency, and preventing residual effects.

Vendor Management

The management of your vendors to ensure they meet business recovery requirements by conducting due diligence reviews and performing strategic and tactical partnering during exercises.  In a nutshell, an organization cannot outsource their business continuity risk.

Monitoring and Reporting

A set of established controls, a checks and balances, to ensure risks are being identified and addressed according to the risk tolerance thresholds.  A proper set of controls will help ensure the program is working as planned, accountability has been established, and provides overall confidence.

Test and Exercise

When a crisis occurs, organizations need confidence the planning and preparation activities work, and they can effectively manage the situation. This is achieved through proper exercising to help validate everyone understands their role and drives value to fully optimize the investment.

Training and Awareness

Awareness and training are used to maximize your business continuity management value and to minimize cost. Best-in-class programs create awareness and training for executive response, role-specific training, and general employee awareness and education.

Provide Top Talent

PCG employs subject matter experts and leaders across all areas of Business Continuity Management.

Deliver Tailored Approaches

Every organization has unique challenges and demands that require flexible service offerings.

PCG solutions balance people, processes and tools to help drive change and stakeholder alignment.

Drive Organizational Change

"PCG did a tremendous job with our project. They built a strong rapport with the business owners, which helped create trust and confidence."

- Director at a fortune 500 Bank
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RISK ASSESSMENT (RA)

A series of assessments to identify disruptive threats, inherent risk, effectiveness of mitigating controls, and any residual risk. This type of assessment allows an organization to strategically structure its recovery program, as well as the annual activities, to achieve its best return on investment.

BUSINESS IMPACT ASSESSMENT (BIA)

A series of assessments defining the impacts associated to your organization and business function(s) while establishing tipping points aligned to executive risk tolerance.  This process conducts a detailed study against impact criteria and articulates priorities - the cornerstone of a mature program. 

CONTROL EVALUATION

This service evaluates the current-state of business continuity management control effectiveness with the goal of measuring or improving upon the desired result. We offer two forms of this evaluation; an "assessment of controls" through qualitative evaluation or an "audit of controls" through quantitative and statistically relevant sampling.

REGULATORY OR CERTIFICATION

This service provides an assessment focused on specific regulatory requirements such as CMS, FEMA, FFIEC, FINRA, HIPPA, OCC, SEC or certification mechanisms such as ISO 22301. This assessment helps identify non-conformities and is designed for companies needing to undergo an audit or certification process.

GAP ANALYSIS

This service analyzes the current-state of business continuity management components, alongside required or best practices, to identify gaps and actionable recommendations. We offer two versions of the gap analysis; an accelerated approach for scoping or reporting purposes, and a deep-dive approach for detailed planning on larger initiatives.

MATURITY ASSESSMENT

This service assesses the current-state of the business continuity management components and processes to determine the degree of maturity. The results of the assessment are mapped to a capability maturity model that also includes the findings, level designation, and road map to deliver upon stakeholder expectations.

ASSESSMENTS AND AUDITS

CAPABILITIES AND SOLUTIONS

PLANNING AND RESPONSE PLAYBOOKS

This service includes the activities to capture recovery requirements and document recovery strategies. Successful programs maintain a series of artifacts from strategic response strategies (such as executive response guides) to tactical response procedures (business processing and technology recovery teams).

CRISIS MANAGEMENT

Immediate notification, awareness, assessment, and response are the primary elements that can dictate the actual severity and impact of an event. This service offering helps create, enhance, or manage those practices while engaging all potential impact areas of the organization.

TESTING AND EXERCISE

This service offering helps ensure your business continuity management practices and capabilities are viable through testing and independent review. This may include several approaches such as orientation, walk-throughs, tabletops, mini-drills, functional testing, and end-to-end testing.

AWARENESS AND TRAINING

A service to perform effective awareness and training to maximize your value and minimize cost. The best-in-class programs create awareness and training for executive response, role-specific training, and general employee awareness and education.

COMMUNICATION CHANNEL MANAGEMENT

This service offering addresses the communication aspect of the business continuity program. This addresses the capabilities and processes to communicate with applicable emergency personnel, employees, leadership, regulators, vendors, suppliers, partners, customers, and media.

RECOVERY SOLUTIONS

Certain event types require established solutions to ensure effective and efficient continuity.  This service identifies the suitable options while balancing risk, cost, and benefit.  Examples include remote work capabilities, on demand call centers, alternate work sites, redundant technology, and emergency response systems.

RESPONSE SOLUTIONS

Effective programs leverage tools to help capture, analyze, and activate responses. This service identifies and implements the right tools to maximize value.  We are technology agnostic, meaning we are unbiased towards the use of different tools and solutions to solve different problems and believe there is no ‘one size fits all'.

AUDIT PREPARATION AND RESPONSE

A service to help prepare or respond to a regulatory or third-party audit.  This is not an evaluation of your business continuity management maturity but rather the coaching of your team for audit preparation or response. This includes general Q&A sessions, role playing sessions, and subject matter advisory.

MANAGED SERVICES

IMPLEMENTATION OUTSOURCING

This service provides an opportunity to outsource the implementation or remediation of business continuity management.  The team includes the required resources such as strategic advisers (senior practitioners), project oversight resources (program/project management), supporting team members (analysts, subject matter experts) and applicable third-party vendors.

OPERATIONAL OUTSOURCING

This service provides companies the ability to outsource operational components of business continuity management with the goal of attaining higher or equal value at a lower overall support cost.   Ancillary benefits include improving the core business focus, freeing up internal resources, and gaining access to world-class resources and capabilities.     

STAFF AUGMENTATION

MANAGEMENT CONSULTANTS

PCG employs program and project managers that will help drive your business continuity management project to completion.  Our consultants bring a deep understanding of project management and years of experience leading projects. Their strategic and tactical knowledge allows them to seamlessly oversee the scope, schedule, budget, risk and quality.

CORE TEAM MEMBERS

PCG employs a staff of business continuity management architects, analysts, and subject matter experts that play a key role in overall project success.  This service provides organizations an avenue to tap into these resources to help deliver the project.  Our team members will facilitate the collaboration leading to solutions for your most complex challenges.

Assessments & AuditsCapabilities & SolutionsManaged ServicesStaff Augmentation

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The global threat environment has intensified resulting in business continuity, disaster recovery, crisis management, and emergency response becoming an area of focus for board of directors, executive leaders, clients, customers, and regulators.  This increased focus has resulted in greater maturity and heightened expectations around response, recovery, and communication capabilities.

Business continuity management identifies these potential threats and impacts to your business, creates the organizational resilience and recovery capabilities for an appropriate level of response, and safeguards the interests of your customers, employees, reputation, and value.   Potential threats include items such as natural disasters, technological failures, data breaches, human error, fire, terrorism, lawsuits, misconduct, acts of violence, labor action, or drop in share price.

There are multiple components encompassing a robust business continuity program, in addition to several ancillary items such as event/incident management, disaster recovery, crisis management, and emergency response. The terminology used within industries, by regulations, and across vendors is inconsistent at best, so we recommend focusing on the components rather than debating the nomenclature.  Below are the components.